Data deletion

Delete Facebook or Instagram connection data

1. Sign in to ChanneLS and open Account → Profile.
2. On the Facebook Page or Instagram card, select Disconnect and confirm.
3. Repeat for each connection and workspace you want to remove.

This immediately removes the connection’s stored tokens, selected account information, and pending authorization state from our live database. It does not delete posts on Meta, your subscription, or your ChanneLS account.

Remove access through Meta

Open Facebook Settings → Business Integrations (or Apps and Websites, depending on your account), find ChanneLS, and remove it. If Meta offers “Send request” for deletion of app data, submit it. ChanneLS verifies Meta’s signed request and deletes Facebook and Instagram connection records associated with that Meta user across workspaces. Meta provides a confirmation code and a link to check completion here.

If you cannot find the integration or no deletion option appears, contact us below. Removing an app in Meta does not cancel a ChanneLS subscription.

Delete your whole ChanneLS account or request help

Email privacy@getchannels.cloud from your registered email address with the subject “ChanneLS data deletion request”. Include the workspace name and whether you want only Meta connection data removed or your entire account deleted. Never send passwords, tokens, or payment-card details.

We may verify ownership before processing a manual request. We aim to acknowledge requests within two business days and complete verified requests within 30 days, or explain any legally required exception. Billing or security records may need to be retained for legal obligations; any backup copies remain until backup expiry. We will explain applicable retention when responding.