Contact support
Email support@getchannels.cloud from the address attached to your ChanneLS account. Include the workspace name, a short description of the problem, and a screenshot when useful.
Account and billing
For login, subscription, workspace, or payment problems, tell us what you expected to happen and what appeared instead. Do not include complete financial information. Payments are processed by our payment provider.
Response time
We aim to respond within two business days. Security reports should use the subject line “Security report” so they can be prioritized.