PRIVACY

Privacy Policy

This policy explains what ChanneLS handles, why we handle it, and the choices available to you.

Last updated: November 5, 2026

1. Scope

This Privacy Policy applies to the ChanneLS website, application, and related services. By using ChanneLS, you acknowledge the practices described here.

2. Information we collect

  • Account information: name, email address, country code, phone number, workspace information, and authentication records.
  • Content you provide: writing samples, tone profiles, services, impact points, drafts, and other material submitted to ChanneLS.
  • Connected-channel information: identifiers, profile details, authorization tokens, granted permissions, publishing results, and connection status for services you choose to connect.
  • Subscription information: plan, subscription status, and customer and transaction references. Full payment-card details are handled by the payment processor and are not stored by ChanneLS.
  • Technical information: IP address, browser/device information, timestamps, diagnostic logs, and security events necessary to operate and protect the service.

3. How we use information

  • Provide authentication, workspaces, content generation, publishing, and connected-channel features.
  • Process subscriptions and maintain account entitlements.
  • Prevent abuse, investigate errors, protect accounts, and maintain service reliability.
  • Respond to support requests and communicate material service or policy changes.
  • Comply with applicable law and enforce our agreements.

4. Sharing

We may share only the information necessary with infrastructure, analytics, authentication, AI, communications, and payment providers that help deliver ChanneLS; with connected platforms when you direct an action; with professional advisers under confidentiality; or when required for law, security, corporate restructuring, or protection of rights. We do not sell personal information.

5. Security and retention

We use access controls, HTTPS encryption in transit, and other reasonable safeguards appropriate to the information handled. No system is completely secure. We retain information while your account is active and as reasonably necessary for service delivery, security, dispute resolution, and legal obligations. Pairing codes expire after ten minutes and are single-use.

6. Your choices

You may disconnect integrations, update certain profile information, or request access, correction, export, or deletion by contacting us. Some records may be retained where legally required or necessary for security and legitimate business records.

7. International processing and children

Information may be processed in countries other than your own, subject to appropriate safeguards where required. ChanneLS is intended for business users and is not directed to children under 18.

8. Facebook and Instagram connections

When you choose to connect a Facebook Page or Instagram professional account, we use Meta’s official authorization flow. We do not receive your Facebook or Instagram password. We receive your app-scoped Meta user identifier, authorized Page identifiers and names, Page access tasks, granted permissions, authorization expiry, and access tokens. For Instagram connections we also receive the identifier, username or name of the professional account linked to your Page.

We use this information to show eligible accounts, let you select one for your workspace, display connection status, and maintain the authorization you requested. Tokens are encrypted at rest and are not returned to the browser. Facebook and Instagram publishing is not yet available in ChanneLS; connecting an account does not publish content or import private messages, contacts, or your feed. Meta-connected account data is not used for advertising, sold, or supplied to writing models by this connection feature.

Disconnecting a Meta connection in Profile deletes its saved authorization tokens and account details from that workspace. Removing ChanneLS through Meta and submitting Meta’s deletion request deletes stored connections associated with your app-scoped Meta identifier across workspaces, including both Facebook and Instagram where applicable. We keep an opaque deletion-confirmation record with its completion time, not your Meta identifier or tokens. Disconnecting in ChanneLS does not remove posts already on Meta or delete your ChanneLS account. You can also revoke access in Meta’s Business Integrations settings.

Connection data is retained until disconnected or deleted, or until your ChanneLS account is deleted. Expired authorization cannot be used to load accounts and requires reconnection. Any copies in infrastructure backups may remain until those backups expire; they are not available to the live application. For full account deletion or assistance, follow our data deletion instructions.

9. Contact

For privacy questions or requests, contact privacy@getchannels.cloud.